Returns

Returns

All sale, seasonal and holiday items are non-returnable.

Damaged or Incorrect

If you receive an item that is damaged or incorrect please contact us as at returns@shoptwinedesign.com. After 10 business days (Monday- Friday), we are unable to refund damaged items.  If you have any issues with your order please feel free to reach out and we will do our best assist in resolving the issue!

 Other Returns or Exchanges

We are happy to offer free returns! To qualify for a free return, return must be submitted within 14 business days(Monday-Friday) from the date the order was received. All returns that are submitted over 14 business will be responsible for the price of shipping, which will be deducted from the return amount.  All returns submitted after 60 days, will be eligible for store credit only. 

Condition:

All returned items must be received by us in the same condition as originally shipped. If an item is broken, damaged, or appears to have been worn, no refund will be issued and customer will have to pay the shipping cost to have it returned.

Return Shipping

Customer is responsible for all shipping costs related to returns if return is submitted more than 14 days after delivery date. Packages lost or damaged during transit to our facility are the responsibility of the shipping agent. Any claims for such must be filed directly with the shipping agent by the customer.